SAP CFO says AI must move beyond chatbot ‘low-hanging fruit’ before seeing returns

SAP’s finance chief said on Thursday that artificial intelligence in enterprise software must move beyond chatbots and coding tools into more complex business processes, where clean data, reliability and cost control matter more than access to the most powerful model.

Companies have poured money into generative AI but are ‌still seeking evidence ⁠of ⁠broad productivity gains, and SAP is arguing that the returns will come less from general-purpose models than from governed systems embedded in specific business processes.