Uber cuts 10% customer service jobs as AI becomes latest driver of tech layoffs

Uber Technologies has cut 10% of roles in its customer service operations, becoming the latest company to link layoffs directly to artificial intelligence as Silicon Valley reshapes workforces around automation.

The company confirmed the cuts on Wednesday within its community operations team. Uber is working “to simplify operations, strengthen in-person collaboration, and continue to embrace AI,” an Uber spokesperson said in an emailed statement, Bloomberg reported. As part of the changes, employees in the team who had been working remotely have also been asked to relocate to one of the company’s hub offices in line with Uber’s return-to-office policy, the spokesperson said.