Eternal says customer retention remains strong despite aggressive pricing by rivals, impact of Toing, Ownly limited

New Delhi [India], July 22 (ANI): Eternal Ltd, the parent company of Zomato, on Wednesday said customer retention has remained strong despite aggressive pricing by competitors, while the impact of emerging food delivery platforms Toing and Ownly on its business has been limited.

Speaking during the company’s first quarter earnings update, Chief Financial Officer (CFO) Akshant Goyal said customer retention remains the most critical indicator of how the company is performing against competition.