Telcos push for control of customer consent records

Private telecom operators have urged the Telecom Regulatory Authority of India (TRAI) to revise key aspects of the proposed Digital Consent Acquisition (DCA) framework, arguing that customer consent should be managed by the telecom operator serving the subscriber rather than intermediary entities that lack a direct consumer relationship.

In separate submissions to the regulator, reviewed by FE, the operators contended that the current structure risks creating a disconnect between responsibility and accountability, particularly in areas such as consent management, complaint resolution and consumer protection.