AI powered ‘Samadhan Didi’ launched to simplify grievance filing across India
NEW DELHI: In a first-of-its-kind initiative, the Government of India on Saturday launched “Samadhan Didi”, an AI enabled, voice first chatbot for the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), enabling citizens to register grievances simply by speaking in their preferred language.
The chatbot is designed to help citizens lodge grievances with ease, particularly those who are unsure where to submit a complaint or whom to address it to, and those who are unable to draft complaints in Hindi or English.
