Salesforce rewrites roles amid AI shift

Bengaluru: In an AI-led overhaul, Salesforce is redesigning roles across the company as it integrates AI agents into daily workflows. “Our focus has been on redesigning every job and reskilling every employee,” said Nathalie Scardino, its president and chief people officer.

The changes are reshaping how work is organised within the company. “Traditional job descriptions no longer exist,” Scardino said. “Work is now outcome-based — whether it’s renewals, pipeline, or customer experience.”