Raipur Diary | Police address public grievances with AI

The Kanker police have officially stepped into the future, launching an AI-based complaint management portal designed to dismantle the traditional barriers between the public and the police station. For the average citizen, the new practice prioritises accessibility and transparency through several key features. A dedicated WhatsApp bot guides users through the registration process and instant tracking via unique ID. Upon resolution, the complainant is automatically informed. Citizens can provide feedback on their experience. Besides, there remains an AI dashboard to monitor efficiency behind the scenes.