‘For AI adoption, behaviour shift has to happen first’: Shashank Kumar, Co-founder and MD, Razorpay

Fintech major Razorpay is offering businesses AI agents that can recover abandoned carts as well as respond to payment disputes, with the launch of what it calls the world’s first AI-native Agent Studio for payments at its flagship event FTX26 in Bengaluru on Thursday. These agents have been built for specific tasks, using Anthropic’s Claude Agent SDK, according to the company. In an interview with Anees Hussain, Co-founder and Managing Director Shashank Kumar speaks about the company’s AI-first pivot, why small and medium-sized businesses (SMBs) will be the primary target, the global expansion road map, and where things stand on a potential IPO. Excerpts: