AI push meets resistance in the middle layer at IT firms
Artificial intelligence is rapidly changing how work is done inside India’s IT services companies, but industry leaders say the shift is not always smooth across organisational layers.
At a recent industry forum, Ankit Bose, Head of AI at NASSCOM, said companies often see enthusiasm for AI at the top leadership level and among technical teams, but not always in the layers in between.
“The executive layer is gung-ho. The technical team is gung-ho. The mid-tier and the end tier, they are not very happy or very encouraged to use AI because of various reasons,” Bose said.
