SIM binding mandate may cause operational disruptions for 80% of consumers, 60% SMBs: Study

NEW DELHI: Nearly 80% of consumers and over 60% of small and medium businesses (SMBs) in India may face operational disruptions, ranging from OTP requirements to repeated re-logins, due to the Department of Telecommunications’ (DoT) SIM binding mandate, according to a study by CUTS International.

The study, which is based on a comprehensive survey of 4,200 respondents, including 3,600 consumers and 600 SMBs, assessed the telecom department’s mandate for four common access scenarios – repeated relogins on web versions; OTP requirements when logging in on secondary devices; potential authentication problems when the primary SIM is unavailable; and restrictions arising from shared or family SIMs and devices.