Enterprises shift to human – by-exception model as AI takes over cloud operations

Enterprises are beginning to hand more of their day-to-day cloud operations to artificial intelligence, moving towards what is described as a “human by exception” model, Anant Adya, EVP and service offering head at Infosys told TNIE.

In this approach, AI systems handle routine monitoring and fixes, while people step in only when decisions carry significant risk, he said.