Trai to add ‘appeals’ feature in DND app
The Telecom Regulatory Authority of India (Trai) will introduce an appeals mechanism in its Do Not Disturb (DND) app, allowing users to escalate complaints if they are dissatisfied with telecom operators’ responses, Chairman Anil Kumar Lahoti said on Friday.
Lahoti was speaking at an event to unveil revamped versions of the telecom regulator’s consumer-facing apps.
