LSGD to launch AI-powered call centre ‘Smarty’

THIRUVANANTHAPURAM: In a major step towards strengthening citizen services and ensuring transparency in local governance, the Local Self Government Department (LSGD) is rolling out an AI-enabled virtual call centre service, ‘Smarty’. LSGD Minister M B Rajesh will officially launch the initiative at a function to be held in the district on Tuesday.

The initiative is part of the government’s ongoing effort to digitise governance and enhance ease of access through K-SMART. Smarty will assist callers with queries related to panchayat and municipal building rules, licence procedures, file status tracking, and civil registration services.