Google’s Gemini seeks edge in AI for online shopping
Google on Sunday unveiled a new iteration of its professional Gemini AI suite geared toward online retail, seeking to create seamless interactions for shoppers from product searches to customer service.
Gemini Enterprise for Customer Experience (CX) will “use complex reasoning to understand intent and execute multi-step tasks on behalf of a customer taking into account their preferences and consent,” Google said in a statement.
It will also enable users to shop and interact with customer service without leaving the Google application.
