After laying off 4,000 employees and automating with AI agents, Salesforce executives admit: We were more confident about….

Salesforce, one of the world’s most valuable enterprise software companies, is pulling back from its heavy reliance on large language models after encountering reliability issues that have shaken executive confidence. Sanjna Parulekar, Senior Vice President of Product Marketing, acknowledged that trust in AI models has declined over the past year, according to a report by The Information.

“All of us were more confident about large language models a year ago,” Parulekar stated, revealing the company’s strategic shift away from generative AI toward more predictable “deterministic” automation in its flagship product, Agentforce.