TRAI mandates 1600 series numbers for insurance firms’ calls
The Telecom Regulatory Authority of India (TRAI) has mandated that entities regulated by the Insurance Regulatory and Development Authority of India (IRDAI) adopt the ‘1600’ series numbers by February 15, 2026, for making service and transactional calls to consumers.
The direction has been issued with the objective of enhancing consumer trust, curbing spam, and preventing fraudulent activities carried out through voice calls. The regulatory body said the deadline was decided in consultation with IRDAI.
