Tata Communications buys 51% of Commotion Inc. to fast-track its AI transformation

Tata Communications on Tuesday announced the acquisition of a 51% stake in Commotion Inc., an AI-native enterprise SaaS company with operations in the United States and India. The acquisition marks a major step towards strengthening AI adoption across Tata Communications’ Digital Fabric portfolio.

The acquisition will mainly enhance Tata Communications’ Customer Interaction Suite, which includes Tata Communications Kaleyra. By integrating Commotion’s orchestration engine with Kaleyra’s core systems, such as channels, the Kaleyra TX Hub, and CCaaS, the company aims to automate and guide end-to-end customer journeys. This shift is expected to move interactions from reactive responses to predictive and generative engagement across touchpoints.