Delhi restaurateur alleges bias in Zomato’s rider allocation system; Zomato CEO responds

Food delivery platform Zomato has been accused of “system-level bias” by a Delhi-based restaurateur, who claimed that the company manipulated rider allocation on its app.

In a post on X, Gagandeep Singh Sapra said the issue had been escalated for 31 days, yet Zomato had taken no action.

“Here’s video proof of how rider allocation is being manipulated at @zomato. For 31 days we’ve escalated this, and nothing has changed.”