Tata Communications, NiCE partner to transform global contact centres with AI customer engagement
Tata Communications on Thursday said it has entered into a strategic partnership with NiCE to enhance enterprise contact centre operations through AI-powered customer engagement.
The partnership integrates Tata Communications’ Kaleyra AI-powered Customer Interaction Suite with NiCE’s CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences at scale, the company said in a statement.
