‘Not due to cyber attack’: TCS dismisses UK media report; reveals why Marks & Spencer didn’t renew contract
BENGALURU: TCS said that a report published in The Telegraph on Sunday, which claimed that Marks & Spencer did not renew its ‘$1-billion’ contract with the IT firm to manage its technology helpdesk, is “misleading”.
“The report published by The Telegraph is misleading, with factual inaccuracies including the size of the contract and the continuity of TCS’ work for M&S. As both M&S and TCS have clarified, the service desk contract with M&S followed a regular competitive RFP (request for proposal) process initiated in Jan 2025, with M&S opting to proceed with other partners much prior to the cyber incident in April 2025.
