AI disruption reshaping jobs in Indias USD 245 bn technology, CX sectors
New Delhi, Oct 10 (PTI) Artificial intelligence disruption is already reshaping jobs in India’s USD 245 billion technology and CX (Customer Experience) sectors, and without swift action, routine roles like quality assurance engineers and support agents risk rapid redundancy, Niti Aayog said on Friday.
The Aayog, in a report titled ‘Roadmap for Job Creation in the AI Economy’, said that while India’s tech services sector faces the threat of significant job displacements by 2031, it also has the opportunity to create up to 4 million new jobs over the next five years.
