Tata Communications launches agentic AI-led voice solution for BFSI customers
NEW DELHI: Homegrown telecom and CPaaS player, Tata Communications, said it has launched an agentic artificial intelligence (AI)-driven voice solution for improving customer engagement in the banking, financial services and insurance (BFSI) vertical.
Tata Communications said the speech-to-speech solution offers instant decision-making, multilingual fluency, and sub-500 milliseconds latency performance.
The company said the “Tata Communications Voice AI” solution is supported by its extensive global voice network and agentic AI platform and powered by “Tata Communications AI Cloud” for security and scale.
