Zomato raises platform fee by Rs 2, customers say ‘soon it will be more than the food order’

Zomato, just last year, increased its platform fee from Rs 6 to Rs 10 ahead of the festive season. Now, the food delivery giant is at it again, raising the charge by another Rs 2. This nearly 20% hike takes the fee to Rs 12 per order, up from Rs 10.

The revised platform fee will apply across all cities where Zomato operates. The company, owned by Eternal Ltd, has implemented the increase amid the ongoing festive rush, when order volumes typically surge. Gold members are also not exempt from this and have to pay Rs 12 as a platform fee when ordering food.