Roll out WhatsApp chatbot for accessing civic services, CCMC urged

COIMBATORE: After the Greater Chennai Corporation (GCC) recently launched an AI-powered WhatsApp chatbot offering citizens access to 32 civic services at their fingertips, councillors and civic activists have urged the Coimbatore City Municipal Corporation (CCMC) to adopt a similar system to improve service delivery.

The Chennai initiative, launched by Mayor R Priya a few days ago, enables residents to download birth and death certificates, pay taxes, register grievances, book community halls, and even access details of solid waste management and trade licences, all by sending a simple WhatsApp message. The service, available in multiple languages, has been praised for cutting red tape and saving time for citizens.