Facing too many 911 calls, US cities are turning to AI for help and it’s already making a difference

911 may be the lifeline for emergencies in the United States but not every call is as urgent as people think. Across the US, dispatch centers receive a steady flood of non-emergency calls – lost wallets, complaints about loud music, or questions on snow removal, all of which still demand a human dispatcher’s attention and slow down genuine requests for help.

To tackle this problem, a growing number of cities have started using an AI-powered voice assistant named Aurelian.