Salesforce layoffs: What CEO Marc Benioff said as AI reduces company’s workforce from 9,000 to 5,000

Salesforce layoffs: A US-based cloud software company, Salesforce’s Chief Executive Officer (CEO), Marc Benioff, in a recent interview on the YouTube channel ‘The Logan Bartlett Show’, said that the company has cut jobs of nearly 4,000 customer support staff as artificial intelligence (AI) tools takes a larger share in the customer service, reported multiple news portals.

Benioff confirmed that the California-based tech major has cut its customer support workforce to 5,000 employees, compared to its earlier 9,000 levels, marking a 4,000-employee job cut.