Human-plus-agent model creates fresh complexities

“This is a moment for a human capital renaissance,” said Jacqui Canney, chief people and AI enablement officer at ServiceNow, urging companies to realign their workforce strategies with the realities of AI-driven work.

Integration of AI agents into the workforce could complicate people management and erode company culture if not governed carefully, she said. In the new “human-plus-agent” model, managers will face fresh complexities, supervising not just people, but digital agents that are increasingly autonomous, Canney noted.