Parliament panel flags poor resolution rate in digital consumer complaint system
New Delhi: India’s flagship online consumer grievance platform, e-daakhil, has resolved less than a quarter of the complaints it has received since launch, a parliamentary panel said in a report Tuesday, flagging the lack of oversight and accountability despite the government’s push for digital redressal.
Only 23% of the total complaints filed through the platform have been resolved so far, with no dedicated system in place to track performance or enforce legal timelines, the Standing Committee on Consumer Affairs, Food and Public Distribution said.
