CSC partners Salesforce to launch AI-led grievance redressal platform for VLEs
NEW DELHI: The Common Services Centres (CSC) has partnered with cloud-software giant Salesforce to launch an artificial intelligence (AI)-powered grievance redressal platform to village-level entrepreneurs and citizens nationwide.
Built on Salesforce’s platform, the solution integrates Service Cloud with AI tools such as Einstein Bots for 24×7 self-service and “Digital Engagement” to consolidate citizen queries from WhatsApp, email, SMS, and the CSC portal, according to a joint statement on Thursday.
