New WhatsApp update lets businesses identify chats that require manual responses
WhatsApp has announced a new feature for business account users in its latest Android beta update (version 2.25.20.5), allowing them to filter chats that require manual replies. The update is currently available to some beta testers through the Google Play Beta Program.
This feature, known as the AI-handoff filter, is designed to help businesses quickly find conversations where WhatsApp’s automated responses fail to resolve customer queries.
