Consumer panel pulls up MakeMyTrip for failing to act on fraudulent transactions; orders payout
Mumbai: A consumer court has held MakeMyTrip (MMT) guilty of deficiency in service as well as adopting unfair trade practice for not acting on fraudulent transactions and deducting cancellation charges on a customer’s air tickets as it asked the firm to pay him compensation.
Observing the online travel firm “cannot shirk from its responsibility of keeping customers’ financial and private details safe”, it asked MMT to pay the remaining airfare of Rs 61,608, remaining airfare for illegal transaction of Rs 6,260 with 6 per cent annual interest from November 1, 2019, Rs 50,000 for mental agony, harassment and Rs 20,000 for legal expenses (total Rs 1.37 lakh) to the customer.
