Consumer panel pulls up e-commerce website for deficiency in service

Mumbai: A district consumer commission held an e-commerce website guilty of deficiency in service for failing to issue a refund to a customer after delivering a wrong product.

The District Consumer Disputes Redressal Commission (Central Mumbai), however, denied the complainant compensation for mental harassment, saying he had “equally harassed and traumatised” the company’s officers by sending derogatory, abusive and threatening emails.