Chatbots make their debut in visa services

Move over text, the new age of digital evolution revolves around voice in the visa application process, making it easier and hassle-free. VFS Global, a leading visa outsourcing and technology firm, has come up with an AI-powered virtual assistant to assist UK visa applicants in 141 countries. Developed by dedicated teams located in Mumbai, Dubai and Berlin, this GenAI-powered chatbot supports users through both text and voice interactions, significantly reducing wait times and making interactions more natural.