AI can improve customer experience and services, but not at the cost of accuracy

The adoption of artificial intelligence (AI) in business processes is slowly but surely taking place. Yet, there is hesitation to fully embrace AI in the workflow. An IBM survey reveals that 94% of CIOs use AI in line-of-business functions, with over 50% expecting widespread usage by 2025 across IT (71%), supply chain (68%), and product development (67%). However, this enthusiasm isn’t as prevalent when it comes to the finance function in organisations.