WhatApp-based services on anvil, resolution passed

CHENNAI: The city corporation council, on Wednesday, passed a resolution to appoint an agency for creating the IT infrastructure required to deliver services through WhatsApp platform. This includes the development of a WhatsApp-based communication system and integration of GCC’s online services at a total estimated cost of Rs 4.45 crores per year.

According to the resolution, a section of city residents face difficulties in using traditional online platforms like the website and dedicated mobile application, to access various services. WhatsApp, which is now commonly used among most residents, could be leveraged to offer a more efficient and easier solution.