Algorithmic management of work led to decline in job quality: ILO report

Algorithmic management (AM) in India has led to a decline in job quality, with “clear” evidence of increased monitoring, surveillance and work intensity, noted International Labour Organisation (ILO) in its latest report.

Citing a 2024 joint study by ILO and European Commission, the report notes that while AM technologies had a positive impact on work organisation in countries like France and Italy, with no significant negative effects on job quality, in South Africa and India, it led to a decline in job quality.