NPCI expands AI use to enhance customer safety in digital transactions

The National Payments Corporation of India (NPCI) is leveraging Artificial Intelligence in a “big way” to enhance customer security in digital transactions, amid a surge in UPI usage.

NPCI is conducting a pilot study in collaboration with public and private sector banks to integrate Artificial Intelligence (AI) and Machine Learning for strengthening customer safety, NPCI Chief Risk Officer Viswanath Krishnamurthy said here.