Will you pay for using UPI? Survey reveals 73% users ready to abandon digital payments for transaction fee

Despite the recent United Payments Interface (UPI) outage that triggered around 2750 complaints, digital payments continue to be the life for many – be it householders or street vendors. In 2024, India recorded 208.5 billion digital payment transactions, of which the volume of UPI transactions was 17,221 crores.

But when asked if people were still willing to use UPI if a transaction fee was levied by the government, majority of them said no.