GenAI to drive productivity in Indian banking

Generative AI (GenAI) is reshaping India’s financial services landscape, driving significant advancements in customer engagement, operational efficiency, and risk assessment.

The EY report titled “How much productivity can Generative AI unlock in India?

The AIdea of India: 2025”, highlights that Generative AI is poised to improve productivity levels of Indian financial services by 34 percent to 38 percent by 2030 and up to 46 percent, specifically for banking operations.