GenAI may boost banking operations’ productivity by 46% by 2030: EY

Generative AI (GenAI) is poised to improve productivity levels of Indian financial services by 34 to 38 per cent by 2030 and up to 46 per cent, specifically for banking operations, said a EY report.

The report titled ‘How much productivity can GenAI unlock in India? The AIdea of India: 2025’ emphasised that GenAI) is reshaping India’s financial services landscape, driving significant advancements in customer engagement, operational efficiency, and risk assessment.