75% of Indian enterprises face SaaS implementation delays

As Indian enterprises increasingly adopt Software-as-a-Service (SaaS) solutions to drive digital transformation, 75% of those that have done so since 2020 have faced implementation delays, leading to an average timeline overrun of 57% and a cost overrun of 43%, according Zoho-IDC.

The duo launched a report titled ‘IDC State of SaaS Adoption in India Survey 2024’, and said that these setbacks have resulted in an average loss of Rs 5.6 crore in missed business opportunities. The study also highlights that delays have affected employee productivity, customer experience, and overall competitive positioning.