AI chatbot joins Blue Tokai’s HR to brew a better workplace culture

In a new example for companies leveraging artificial intelligence to boost productivity, Blue Tokai, a contemporary coffee brand, has introduced an AI-powered chatbot named Nikki as its Chief Listening Officer (CLO) to strengthen workplace culture and enhance employee engagement.

Developed by HR tech firm Umwelt.AI, Nikki will leverage real-time analytics to assess employee sentiment and generate data-backed insights for the company’s HR team, the company said in a statement.