GenAI making IT biz model outdated, says HCLTech CEO C Vijayakumar

The business model of India’s IT services industry, built on a symbiotic relationship between revenue and higher employee addition, is out of date and needs to change as new-age technologies such as generative artificial intelligence (GenAI) disrupt the models, said C Vijayakumar, chief executive officer (CEO) of HCLTech.

GenAI has threatened to upend the model established for decades, mainly used for operations support and maintenance of large IT infrastructures, by focusing more on faster output and using a fraction of the workforce that was previously needed.