Use ‘1600xx’ number series to call customers for transactions: RBI to banks

The RBI on Friday asked banks to use only the 1600xx’ phone numbering series to call customers for transactional purposes with a view to preventing financial fraud.

It further said that for promotional purposes, banks and other regulated entities (REs) should use only the ‘140xx’ numbering series for the prevention of financial frauds perpetrated using voice calls and SMS.