AI to power 40 per cent of utility control rooms by 2027: Gartner

By 2027, 40% of control rooms in the power and utilities sector will deploy AI-driven operators, according to Gartner. This shift aims to reduce human error while improving efficiency, though it may increase vulnerabilities in cyber-physical system security.

The findings stem from Gartner’s predictions and its 2025 CIO and Technology Executive Survey, which revealed that 94% of chief information officers (CIOs) in the power and utilities industry plan to boost AI investments in 2025, with an average spending increase of 38.3%.