Aadhaar-based e-KYC for savings accounts in post offices is now possible

India Post recently introduced Aadhaar-based authentication for Post Office Savings Account (POSA) opening and other transactions, enabling a paperless know your customer (KYC) process. Effective from January 6, 2025, it’s a major upgrade to India’s postal banking operations.

The e-KYC-based account opening process will be implemented in phases. In Phase I, new customers will be on-boarded, and Customer Information Files (CIFs) will be created using Aadhaar authentication. Then, single and individual Post Office Savings Accounts (POSAs) will be opened through e-KYC at departmental post offices.