Voice & SMS

The Telecom Regulatory Authority of India (Trai) has issued a landmark directive mandating telecom operators to offer separate recharge plans for voice calls and SMS services. The move aims to provide consumers with more tailored options, ensuring they only pay for the services they need.

The directive is part of the ‘Telecom Consumers Protection (Twelfth Amendment) Regulations, 2024’ and the ‘Telecommunication Tariff (Seventieth Amendment) Order, 2024’.