The rise and fall of Dunzo’s Kabeer Biswas

In the streets of Bengaluru in 2014, Kabeer Biswas used to coordinate deliveries through WhatsApp groups, personally responding to customer requests and managing the first 8,000 deliveries of what would become Dunzo.

The rise was spectacular for Biswas. By 2016, Dunzo became a verb synonymous with convenient hyperlocal delivery in India and boasted millions of users. By 2022, the company achieved a billion-dollar valuation, well and truly setting in motion the habit of convenient delivery as second nature in India — effects of which are now being enjoyed by the likes of Zepto, Blinkit, and Instamart.