2025 to be a year of transformation for retail industry; AI & automation to play a crucial role

New Delhi, Dec 30 (PTI) With the rapid evolution of channels like quick-commerce and the emergence of ONDC, the Indian retail industry is ‘cautiously optimistic’ for 2025, in which new-age technologies such as AI and automation will play a crucial role, driving efficiency and personalisation.

The New Year could be a period of transformation for the Indian retail industry, one of the fastest-growing globally, where the contemporary retail landscape is rapidly evolving, influenced by the preferences of digital-first generation Gen Z and retail tech.