Delhi Transport Department plans to implement AI-powered virtual assistance, dashboard to reduce pendency and improve service quality

The Delhi Transport Department plans to implement AI-powered virtual assistance solutions to enhance service delivery, streamline processes, improve service quality, and reduce delays in document verification and other processes.

This system aims to eliminate the need for applicants to visit offices, operational glitches and provide faceless services on time, said officials. A senior official from the Transport Department stated that currently, 47 services offered by the department,